Terms and Conditions
Product Availability & Delivery
Merchandise in stock will be delivered within 2 to 4 weeks depending upon the location of your residence. Special Order merchandise will require additional production time. Special Order lead times will vary due to fabric availability and manufacturing delays. No time frame is guaranteed. International shipments will require additional lead time. Once your merchandise is received at our warehouse, you will be contacted to initiate the shipping of your order. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Merchandise will not be held more than 90 days at our warehouse. Ensure that someone 18 years of age of older is home to accept delivery. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space.
Pricing & Promotions
Pricing in Stores, Catalog and Online is in U.S. dollars. Applicable taxes according to state and local laws apply to all purchases. The price and availability of any merchandise is subject to change, along with any given date regarding arrival of merchandise into our warehouse and shipping fees. We reserve the right to refuse the order of any merchandise that we deem is erroneously priced, described and shown in Stores and Online.
Payment & Deposit Requirements
We require a minimum 50% deposit on all orders in stores, and 100% payment for online orders, at the time of purchase. Full payment is required prior to the scheduling of the delivery. We will apply your deposit and then, if applicable, charge any remaining balance prior to the scheduling of your delivery. You authorize us to charge the remaining balance to your original form of payment prior to delivery, without requiring a subsequent acknowledgement, approval, or authorization from you. We do not accept more than $5,000 in cash per order. Clearance merchandise, Floor Samples, and One-of-a-Kinds must be paid in full at the time of purchase
Stock Furniture, Direct Ship & Rugs
We maintain a 14-day return policy. Should you discover a manufacturer defect or damage upon delivery, please notify our Client Services Team immediately. A 10% restocking fee will be applied to these items if they are returned for reasons other than manufacturer’s defect or damage.
Special Order
This merchandise is made to your specifications and therefore, we do not accept cancellations, returns or exchanges. A 50% minimum deposit is required at time of purchase in stores. For online purchases, 100% will be collected when the order is placed. The 50% minimum deposit will not be refunded if returned or exchanged for reasons other than manufacturer defect or damage. Due to the handmade nature of these products, dimensions can vary plus or minus 2 inches. Orders that include customers own material, cutting for approval or cutting to match are subject to additional lead time. All special-order items have been denoted with an asterisk (*) on the sales invoice.
Mattresses
We gladly offer 60 days from delivery to return or exchange this merchandise to ensure your satisfaction. We recommend that you experience the benefits of your new mattress for the noted time period before considering a return or exchange. A 10% restocking fee will be applied if items are returned for reasons other than manufacturer’s defect or damage.
Non-Furniture Items
These items maintain a 30-day return policy. Non-Furniture items include bedding, decorative accessories, jewelry, lighting, mirrors, pillows, throws, table top, soft goods, and specialty accent merchandise. Bedding must be returned in the original packaging. Note earrings are non-returnable.
Clearance items (Sale), Custom Rugs, Direct Ship Artwork, Earrings, One of a Kinds, Relics, and Wallpaper
These items are sold "as-is" and cannot be returned, or exchanged. All sales are final as these are non-warrantied items. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Should you discover a manufacturer defect or damage upon delivery, please notify our Client Services Team within 14 days of delivery.
Floor Samples
These items are final sale, sold “as-is” and cannot be returned or exchanged. These items must be paid in full at the time of purchase and picked up within 14 days of the purchase date or after the release date. If a floor sample is not picked up within this timeframe, the order will be cancelled and a 50 % restocking fee will be applied. Customers are responsible for arranging and handling the pick-up of these items at the store. Arhaus associates are not permitted to load floor samples into customer vehicles.
Worry Free Protection Plan
The Worry-Free Protection Plan must be purchased prior to the scheduling of delivery and cannot be purchased once the order has been scheduled to leave our warehouse. For additional information, visit arhaus.com/protection-plan.
Commercial Use
Our warranty applies only to reasonable residential (non-commercial) use and is void if the furniture is used in what is considered to be a non-household setting, and/or misused, handled improperly, reupholstered and/or repaired by any other resource other than Arhaus and/or our agents.
Client Services
For delivery inquires and post-delivery support contact 866.427.4287 option 3. For order status updates, please click here.
Returns
To process a return, we require you to provide the original receipt. Refunds will be issued to the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited. In accordance with state and local laws, any taxes paid will be refunded. Delivery fees are only refunded if the item returned is found to have a manufacturer defect or was damaged in transit. Items that are returned due to size will be refunded minus the initial delivery fee and restocking fee. For merchandise picked up at the home, refunds will be processed once it has been received at our warehouse. Depending on your pick-up location, the processing of this refund can take up to 30 days. Refunds will not be issued for any merchandise that is not returned.
Exchanges
To process an exchange, we require you to provide the original receipt. Restocking fees will not apply to any stock items being exchanged for equal or greater value. Reward certificates can be reapplied to any items being exchanged of equal or greater value.
Arhaus Email Contest
Entries accepted through Email Pop-Up form on Arhaus.com. Only new email sign-ups are eligible for contest. No purchase necessary. One entry per person. Must be at least 18 years of age to enter. A winner is drawn after the end of each calendar month and will be notified via email by a member of the Arhaus Marketing Team. If winner does not respond back to the Arhaus Marketing Team within 30 days, their winning entry will be forfeited.
Effective: December 1, 2024